Return and refund policy

By placing an order, You confirm that You have read, understood, and accepted the following policies:

Returns
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at support@weflexus.com.
Please be reminded that our policy lasts 10 days for replacement/refund requests only. If 10 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.

We typically DO NOT accept refunds or replacement due to customer's mistakes such as:

Incorrect selection of sizes, designs, colors, etc.
Incorrect address provided upon ordering.
Failing to check the order quantity, description carefully. So please review your order carefully before you check out to ensure your order is correct
 Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

WHAT DO I NEED TO PREPARE BEFORE CLAIMING?

To file a claim, please send us an email to support@weflexus.com and include the following information (this is a must):

Order number
Video/ photo of the defective/ wrong product
If your claim is in regards to a defective/ error, please include photographs of the defective/ error.
If your claim is in regards to a size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
If some of your items are missing, please provide us with an image of the received package's cover including the detailed shipping label and the items you received so we can forward it to our packing department to investigate the problem.
Full delivery address
REPLACEMENT/ REFUND PROCESS

Regarding refund, you will receive a refund confirmation when we finish the process .The process will take 3-5 business days. You will get your money back into your account  after some days (depending on various banks)

Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.

Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.

Cancel order
You can only cancel your order within 6 hours from purchasing time on the same day.

Cancellations made within the first hour from purchasing time of the same day will be issued a full refund of 100% order value (without Tip given by customers)
Cancellations made after 1 hour but still within 6 hours from purchasing time of the same day will be issued a 70% refund of order value (without Tip given by customers). Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied in this case. Remember, you cannot cancel or modify your order if it has progressed to an advanced preparation status.
Exchanges (if applicable)
We only replace items if: 

They are defective or damaged.
We deliver the wrong product to customers (eg: wrong size, wrong color, wrong model...)
All items must be returned in their original condition; it is new, unworn, or unused in their original package, including packaging materials, blanked warranty card, booklet, accessories (if any).
If you need to exchange it for the same product, send us a message.
We will NOT ACCEPT to assist customers in the following cases:

The used products.
Size/color/model is correct as of the original order.